Your Visit
Accessibility
The Verti Music Hall is fully accessible and has an ideal infrastructure for wheelchair users and people with impaired mobility.
Please let us know before your visit if you require assistance or an accompanying person on arrival at the arena.
Entrance
The entrance to the Verti Music Hall is via the Mercedes Platz. People with a walking disability or in a wheelchair can use the door right on the left (Premium Entrance) which leads straight to the lifts.
Parking
Disabled access parking (fee required) is available at both the underground car park "Plaza" and the Mercedes-Benz Arena car park. We also encourage you to use availbale capacities at the car park of the “East Side Mall” (access via Tamara-Danz-Strasse).
Mobility Service
For persons with limited mobility a limited number of wheelchairs will be available at the main entrance (access via Mercedes Platz) for the duration of the event. Please speak to the security staff on site if you need assistance.
Accessible Tickets
You would like to purchase an accessible ticket for an event in the Verti Music Hall or you have questions about purchasing a companion ticket for people with a "B" on their disabled pass? The following link will provide you with information on the respective contact point for all events at Verti Music Hall. Please contact the person listed there.
Contact point: Accessible Tickets
Seating and Toilets
Allocated seats for wheelchair users and their companions are available. The number and position depends on the stage and production layout for the respective event. For events with floor standing, the seats are located on level 2 (Premium area) and level 3 (upper tier).
Toilets
Accessible toilets are available on level 1 as well as level 2 (Premium area) and level 3 (upper tier).
Your contact person:
Julia Schröder
julia.schroeder@aegeurope.com