Accessibility

The Uber Eats Music Hall is fully accessible and has an ideal infrastructure for wheelchair users and people with impaired mobility.

Please let us know before your visit if you require assistance or an accompanying person on arrival at the Music Hall: aegberlinguestservice@aegeurope.com

Entrance

The entrance to the Uber Eats Music Hall is via the Uber Platz. People with a walking disability or in a wheelchair can use the door right on the left (Fast Lane) which leads straight to the lifts. 

Parking

Disabled access parking (fee required) is available at both the underground car park "Plaza" and the Uber Arena car park. We also encourage you to use availbale capacities at the car park of the “East Side Mall” (access via Tamara-Danz-Strasse). 

The maximum clearance height is 2.05m in the Arena car park and 2.0m in the Plaza underground car park. Disabled guests whose vehicles cannot enter the car parks due to their height (e.g. wheelchair loading system on the car roof), please contact us by e-mail before attending the event: aegberlinguestservice@aegeurope.com.

Mobility Service

For persons with limited mobility a limited number of wheelchairs will be available at the main entrance (access via Uber Platz) for the duration of the event. Please speak to the security staff on site if you need assistance.

Assistance Dogs, Guide Dogs for the Blind

Assistance/service dogs, including guide dogs for the blind and visually impaired, are welcome. Please notify us in advance of your visit aegberlinguestservice@aegeurope.com - we will be happy to assist you in selecting the most suitable places.

Accessible Tickets

You would like to purchase an accessible ticket for an event in the Uber Eats Music Hall or you have questions about purchasing a companion ticket for people with a "B" on their disabled pass? The following link will provide you with information on the respective contact point for all events at Uber Eats Music Hall. Please contact the person listed there.

Contact point: Accessible Tickets

Seating and Toilets

Allocated seats for wheelchair users and their companions are available. The number and position depends on the stage and production layout for the respective event. For events with floor standing, the seats are located on level 2 (Gallery area). For events with inner bowl seating allocated positions are available in the inner bowl and level 2 (Gallery area)

Toilets

Accessible toilets are available on level 1 as well as level 2 (Gallery area) and level 3 (upper tier).